![]() If you feel my post solved your issue, please click “ Accept as Solution”, it will help others find the solution. If so, wait 30 minutes after the third cleaning cycle to start the first stage of the cleaning process over again.Īlso, perform steps 4 and 8 from this document. If the printhead is badly clogged, it might require another cleaning cycle. There are three printhead cleaning stages. If the print quality on the test page is not satisfactory, touch Yes to perform a secondary cleaning of the printhead. On the product control panel, touch the Setup icon, and then touch Tools. On the printer control panel, touch the Setup icon, and then touch Tools. Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.Ĭlick here to know different methods of updating printer firmware.Ĭheck estimated ink levels, replace any low or empty ink cartridges Wait until the printer is idle and silent before you proceed.Turn ON the printer, if it does not automatically turn on.Reconnect the power cord to the rear of the printer.With the printer turned on, disconnect the power cord from the rear of the printer.Let us try these steps to resolve this issue: Since you have used 2 ink cartridges and the issue persists, I'm afraid this is a possible hardware issue with the printer. I found this informative information here: An 'Ink Alert' or 'Low on Ink' Message Displays on the Computer or Printer Control Welcome to the HP Support Community! I found this informative information here: An 'Ink Alert' or 'Low on Ink' Message Displays on the Computer or Printer Control Panel I hope this was helpful, if you have anymore question please let me know! Click OK, and then click Print to start the print job. Click the Features tab, click the Grayscale drop-down menu, and then click Black Ink Only.ĥ. Depending on your software application, this option might be called Printer Properties, Options, Printer Setup, Printer, or Preferences.Ĥ. Click the option that opens the Printer Properties dialog box. Reinstalling the HP software suite DOES NOT solve the problem. Select your printer from the list of available printers.ģ. Operating System: Microsoft Windows 10 (64-bit) Since Adobe discontinued Flash Player at the end of 2020, it is reported that programs built around it such as HP Solution Center, will no longer work. In your software application, click Print.Ģ. If you want to print in black ink only, take a look at the steps below:ġ. I suggest replacing the color cartridges, and I am sure you will not have any problems. Take a look here: Ink Usage in Inkjet Printers With the printers ink system, it does not only use black ink even though you may select to print in black ink only. Some ink from all the cartridges is required to service the printhead and prevent clogging.Ģ. You can print with black ink only, but the printer will still use ink from the color cartridges for servicing tasks. In order for the printer to print, and an alignment to pass it requires all cartridges to be installed in the B210. Welcome to the HP Support Forums! I understand your frustration and would like to shed a little light on why the alignment keeps failing and why you are not getting any black on your prints even though you have a full black cartridge installed.ġ. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs. ![]() Notebook Hardware and Upgrade Questions. ![]() Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: We could even determine after troubleshooting that it is a problem with the printer, in which case we could offer you a discount on a newer model. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty therefore, there wouldn't likely be a fee for the phone support. If you have completed the steps presented in the document I posted in my previous message and the issue persists please call us. Have you tried changing the black cartridge to see if the issue is simply the cartridge itself? Hi prints from the computer are likely printing a composite black and not pulling the black ink from the black ink cartridge. ![]()
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